Shipping policy
What shipping options are available?
We use Swiss Post to ship our products. We select the fastest possible shipping method so that you can receive your order as soon as possible.
How quickly will your order be shipped?
Unless otherwise expressly agreed, we will ship your order within two (2) days. For prepaid orders, the delivery period begins the day after the payment order is submitted to the transferring bank; for cash-on-delivery or purchase on account orders, it begins the day after the contract is concluded. The period ends on the seventh (7th) day thereafter. If the last day of the period falls on a Saturday, Sunday, or a state-recognized public holiday at the delivery location, the period ends on the next business day.
How long does shipping take?
The shipping time after we have handed your package over to the postal service varies depending on the destination country. Shipping time within Europe takes between two (2) and six (3) business days (Monday through Friday). Shipping time to countries outside Europe can take up to ten (10) business days.
How much are the shipping costs?
Shipping is free for you.
Where are the goods shipped from?
As a small business based in Switzerland, we naturally ship our goods—which are produced in Switzerland—exclusively from Switzerland.
Who covers the customs fees?
Customs fees may apply, which you, as the buyer, are responsible for paying.
Should you expect additional costs if you order to a country outside of Switzerland?
When our merchandise is shipped across the Swiss border, you may incur costs beyond our control, such as value-added tax, customs duties, and handling fees charged by the postal service of the destination country. It’s best to check with the authorities in your country for more information. We always strive to prepare shipments in a way that ensures the smoothest possible processing.
Order Process
You haven’t received an order confirmation.
- After checkout, you’ll receive an order confirmation via email. If you haven’t received it within one (1) hour, this could be due to the following reasons:
- Did you perhaps enter the wrong email address?
- Did the email end up in the spam folder of your email account?
The order was not completed successfully. Please check your user account under “My Orders” to see if the order has been recorded in our system. If not, please place the order again.
If none of the situations described above apply, please feel free to contact us.
Can you change your order after it has been placed?
Your order will be processed and shipped as quickly as possible. Unfortunately, we cannot make any changes after the order has been placed.
Discount Codes:
How can you redeem a discount code?
Open your shopping cart and click “Edit Cart.” A field where you can redeem a coupon will appear in the lower left corner. Enter the discount code into the designated field to redeem it.
Can discount codes be applied retroactively?
Unfortunately, it is not possible to apply the discount retroactively.
How often can you redeem a discount code?
All discount codes can be redeemed only once per order and once per customer.
Can discount codes be combined?
A discount code cannot be combined with other discount codes or coupons. Discount codes cannot be redeemed for sale items. Cash redemption is not possible.
Are you entitled to your discount code if you return your order?
If you wish to exercise your right to return, the discounted purchase price will be refunded. You are not entitled to a refund or replacement of the discount code. The discount code expires if you return your entire order. It therefore cannot be reused for your next order.
Cancellation/Returns
How long do you have to cancel your order?
You have the right to cancel this contract within fourteen (14) days without giving a reason. The cancellation period is fourteen (14) days from the date you receive the merchandise. You can find more information in our Cancellation Policy.
Exchanges:
Exchanges are not possible. We ask that you return the ordered goods within the return period and place a new order.
Who covers the cost of the return shipment?
You, as the buyer, are responsible for the cost of the return shipment.
Have we received your return?
Please notify us of your return in writing. You will receive confirmation as soon as we receive it.
When will your payment be refunded
Once we have received your return, your payment will be refunded via the same payment method within a maximum of two (2) weeks.
Incorrect Delivery or Defect:
What should you do if you receive an incorrect or defective product?
If you have received an incorrect delivery or a defective item, please use the contact form below. Please note that a photo of the defect is absolutely necessary for the proper processing of your warranty claim. We’ll process your request promptly as usual and, after reviewing it, will immediately provide you with a free return label.
Thank you for your cooperation!
Payment Methods
The following payment methods are available to you:
– Prepayment/bank transfer
– PayPal
– Credit card
Warranty
The warranty at Leroux Blanc corresponds to the statutory warranty rights under the Swiss Code of Obligations (Art. 210(1) CO). When you purchase a watch from Leroux Blanc, you are entitled to a two-year warranty period beginning on the date the goods are delivered to you (Art. 210(1) CO). You must inspect the goods for defects upon receipt (Art. 201(1) CO). Therefore, if the purchased goods do not function properly from the outset, you must notify us immediately. It is irrelevant whether the defect becomes apparent immediately or only later (see Art. 201(3) CO). However, it is important that the defect be reported to us immediately upon discovery; otherwise, the goods will be deemed to have been accepted with the defect (Art. 201 CO).