Refund policy
We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return. To be eligible for a return, the item must be in the same condition as when you received it—unworn, unused, with all tags attached, and in its original packaging. You’ll also need the receipt or other proof of purchase.
To initiate a return, please contact us at bestellung@lerouxblanc.com. Please note that returns must be sent to the following address: Swissshoparea GmbH, Leutschenbachstrasse 95, 8050 Zurich
If your return is accepted, we will send you a return label along with instructions on how and where to ship the package. Items returned to us without a prior return request will not be accepted.
If you have any questions about returns, you can contact us at any time at bestellung@lerouxblanc.com.
Damage and Issues:
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can assess and resolve the issue.
Exceptions / Items Not Eligible for Return
Certain items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made items (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.
Unfortunately, we cannot accept returns of sale items or gift cards.
Exchanges:
Returning the item you received is the fastest way to get the item you want. If the return is accepted, you can purchase the new item in a separate transaction.
European Union – 14-Day Cancellation Period:
Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving a reason if the merchandise is shipped to the European Union. As described above, the item must be in the same condition as when you received it—unworn, unused, with tags attached, and in its original packaging. You’ll also need the receipt or other proof of purchase.
Refunds:
We will notify you as soon as we receive and inspect your return and let you know whether the refund has been approved or not. If approved, you will receive
an automatic refund to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at bestellung@lerouxblanc.com.
We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition as when you received it—unworn, unused, with all tags attached, and in its original packaging. You’ll also need your receipt or other proof of purchase.
To initiate a return, please contact us at bestellung@lerouxblanc.com. Please note that returns must be sent to the following address: Swissshoparea GmbH, Leutschenbachstrasse 95, 8050 Zurich
If your return is accepted, we will send you a return label along with instructions on how and where to ship the package. Items returned to us without a prior return request will not be accepted.
If you have any questions about returns, you can contact us at any time at bestellung@lerouxblanc.com.
Consequences of Withdrawal:
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day we receive notice of your withdrawal from this contract. We will use the same payment method you used for the original transaction for this refund, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first. You must return or hand over the goods to us without delay and, in any case, no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you ship the goods before the fourteen-day period expires. You bear the direct costs of returning the goods. You are only liable for any loss in value of the goods, if this loss in value is attributable to handling of the goods that is not necessary to assess their nature, characteristics, and functioning.
Exclusion of the Right of Withdrawal:
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for which the consumer’s individual selection or specification is decisive for their manufacture, or that are clearly tailored to the consumer’s personal needs. Likewise, the right of withdrawal does not apply to contracts for the delivery of goods that are liable to spoil quickly or whose expiration date would be quickly exceeded.
Special Notes on the Premature Expiration of the Right of Withdrawal:
For contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, your right of withdrawal expires prematurely if the seal on the goods has been broken after delivery. For contracts for the delivery of audio or video recordings or computer software in sealed packaging, your right of withdrawal expires prematurely if the seal has been broken after delivery.